Privacy policy

Privacy Policy
This Privacy Policy describes how Box Total Style LLC and Boxtotalstyle.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
  • Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen for potential risk or fraud, and, in line with the preferences you have shared, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.

SMS and Text Message Information

  • Examples of Personal Information collected: phone numbers provided during checkout or account creation.
  • Purpose of collection: to send order confirmations, shipping updates, delivery notifications, and promotional messages.
  • Disclosure for a business purpose: shared with SMS service providers to facilitate communication.

Additionally, Boxtotalstyle.com collects personal customer information which is shared with Facebook to serve more relevant ads and improve our customer experience.

Minors
The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • Legal compliance: We may share your Personal Information to comply with applicable laws and regulations, respond to subpoenas or lawful requests, or protect our rights.

Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For more information about targeted advertising:

Using Personal Information
We use your Personal Information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers.

SMS/Text Messaging Use

With your permission, we may also use your phone number for:

  • Order updates: Including order confirmations, shipping updates, and delivery notifications.
  • Marketing messages: To inform you about promotions, sales, and updates related to Box Total Style LLC and its subsidiary brands: Box Total Eat LLC and Box Total Train LLC.
  • Retargeting: To remind you of abandoned carts, exclusive sales, and offers.

You can opt out of SMS communications at any time by replying STOP to any of our messages.

Your Rights
Residents of the EEA and California have specific rights to access, update, or delete their Personal Information. Contact us at the address below to exercise these rights.

Support

  • Phone: +1 207-891-9030
  • Email: sales@boxtotalstyle.com
  • Address: 62 Portland, STE 25A, Kennebunk, Maine 04043, United States

This Privacy Policy may be updated periodically to reflect changes in our practices or for legal reasons.