Shipping policy

BOX TOTAL STYLE ("we" and "us") is the operator of (https://boxtotalstyle.com) ("Website"). By placing an order through this Website, you will agree to the terms below.  These terms are provided to ensure both parties are aware of and agree upon this arrangement to protect and set expectations on our service mutually.

SHIPPING AND DELIVERY:

Due to new Covid safety precautions, please allow 1-2 business days for your order to be processed and shipped. 

Also, note that processing and shipping times may increase during holidays and other peak seasons.

Once an order has completed its processing time, an email notification will be sent to the email "you" the customer has provided to us.  This email will contain all orders and tracking info.  It is the customer's responsibility to monitor the delivery of their shipment once an order has left our warehouse.

PRE-ORDER ITEMS: 

Pre-orders ship out in 10-15 days after the pre-sale closing date.

RE-ORDER/OUT OF STOCK:

We allow our customers to order some out-of-stock items.  These will be custom made to your order and will leave our warehouse in 10-15 days from the initial order date

MISSING PACKAGES:

BOX TOTAL STYLE is not responsible for missing packages.  If the delivery entity has provided us proof of confirmed delivery and location the package was left, we are no longer responsible if the package is left or stolen.

 

CHANGES TO ORDERS:

Please note that once an order has been placed, it can not be canceled, nor can we change a shipping address or shipping method selected.

U.S. SHIPPING COST:

BOX TOTAL STYLE Offers FLAT-RATE $10 SHIPPING on all full-price orders with shipping within the United States.  Orders are sent via FEDEX GROUND and will take 4-7 days to arrive once your orders leave our warehouse in Boston or Maine.

There will be a shipping cost on all pre-orders.  The cost will be calculated at checkout is based on your shipping address and the estimated weight and dimensions of your package.

DUE TO THE CHANGE OF COVID-19 STAFFING PRECAUTIONS, WE DO NOT HAVE EXPEDITED SHIPPING AVAILABLE AT THIS TIME.

 

FAILED DELIVERY/ RETURNED TO SENDER/ ABANDONED PACKAGES:

If your package cannot be delivered to the shipping address provided, the package will be returned to the sender BOX TOTAL STYLE at the customer's expense due to an incorrect shipping address and/or phone number. 

Upon all delivery attempts, your package will be held at the shipping entity's local facility if the receiver is absent.  If the customer fails to pick up the package for any reason, the package will be returned to the sender BOX TOTAL STYLE at the customer's expense. 

WORLDWIDE SHIPPING:

We provide [NUMBER] shipping options:
BOX TOTAL STYLE does offer worldwide shipping but is unable to ship to the following; Afghanistan, Ascension, Burma, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falkland Islands, Ghana, Guinea-Bissau, Iran, Kiribati, North Korea, Nauru, Pitcairn Island, Saint Helena, Saint Pierre, Miquelon, Samoa, Sao Tome, Principe, Russia, Sierra Leone, Solomon Islands, Somalia, Sudan, Syria, Tajikistan, Tristan da Cunha, Turkmenistan, and Tuvalu.


Depending on your location, you may be held responsible for customs and duties on your order.  These fees are your responsibility, and BOX TOTAL STYLE has no control or responsibility for the costs.  If you have questions about customs and duties fees, please get in touch with your local customs.

 

DELIVERY TERMS:

We use USPS, UPS, DHL Express to deliver the product.

DHL or FEDEX Express for International.

 

 

TRANSIT TIME INTERNATIONALLY:
Generally, orders shipped internationally are in transit for 4 - 22 days from our processing times above.  Shipping times can vary greatly depending on the courier you have selected.  We can offer a more specific estimate when choosing your courier at the checkout.  Pre-orders transit time can be up to 30 days.

INTERNATIONAL CUSTOMERS:

For international customers, if you refuse the receipt of your package, the package will then be returned to BOX TOTAL STYLE at your expense.  These expenses can include shipping costs and any duty and tax the package may have incurred.  This total amount will be deducted from the purchase amount, less any outgoing original shipping charges, if any.

Packages will be held at customs for only 30 days.  After this, any package held for 30 days will be deemed abandoned.  If you have abandoned your package, you forfeit the right to any exchange or refund due.

CUSTOMS:

Depending on your location, you may be held responsible for customs and duties on your order.  These fees are your responsibility, and Boxtotalstyle.com has no control or responsibility for the expenses.  If you have questions about customs and duties fees, please contact your local customs. 




SHIPPING RESTRICTIONS:

Sadly, we cannot ship your order to a PO BOX or a MILITARY ADDRESS.

 

DAMAGED/OPENED BOX

If you receive your package arrives damaged, please take a photo of the damage before opening the package.  After that, if the contents inside are damaged, please take another photo.  From there, please submit a claim with the postal carrier entity.  Please also contact us at info@boxtotalstyle.com with the same pictures and order number.

CUSTOMER SERVICE:

For questions, support, problems, or warranty claims, please get in touch with us by email at info@boxtotalstyle.com

Support: 24/7 

Phone: +1 207-891-9030
Email: sales@boxtotalstyle.com
Address: 62 Portland, STE 25A, Kennebunk Maine 04043, United States